How we support your practice
Phone Call Management
- Professionally answer and screen incoming calls, ensuring every patient inquiry is handled promptly.
- Schedule, reschedule, and confirm patient appointments efficiently
- Provide courteous and accurate information to patients while maintaining confidentiality
- Take detailed messages and follow up as needed to ensure no communication is missed
- Appointment reminders and management
Consult Notes & Form Assistance
- Prepare and send consult notes from specialists to the primary care provider.
- Assist in completing medical forms, letters, and other documentation.
- Review records for accuracy before submitting to ensure compliance.
- Provide support in creating patient notes or summaries as required.
Fax & Email Management
- Receive, organize, and file incoming faxes and emails accurately.
- Monitor failed faxes and ensure timely resubmission to prevent delays.
- Manage email correspondence with patients, staff, and external providers
- Maintain strict privacy standards in compliance with HIPAA/PIPEDA regulations
Referral Management
- Coordinate patient referrals with specialists, labs, and imaging centers.
- Follow up on referrals to confirm appointments and ensure timely care.
- Maintain an organized referral tracking system for seamless workflow including
- various referral portals like oceans referrals and ECHN etc.
- Communicate updates to both providers and patients to avoid delays
EMR Support
No EMR training required – our team comes with extensive experience in managing a wide range of Electronic Medical Records systems efficiently and accurately
- Upload and organize clinical documentation into Electronic Medical Records (EMR) accurately.
- Update patient records, including demographics, medications, and visit notes.
- Assist in generating reports or data extraction for office efficiency.
- Maintain secure handling of sensitive patient data in compliance with privacy regulations.